Fleur Biz Return Policy

At Fleur Biz, your satisfaction is our priority. If you're not completely happy with your purchase, we offer a straightforward return policy for clothing and mugs to ensure a hassle-free experience. Please read the details below:

1. Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.
  • Products must be in original condition, unworn, unwashed, and with all tags and packaging intact.
  • Customized or personalized items (e.g., custom-printed apparel or mugs) are non-refundable unless there is a defect or error caused by us.
  • For health and safety reasons, worn or used items cannot be returned.

2. Items Eligible for Return

  • Clothing (T-shirts, hoodies, sweatshirts): Must be unworn, unwashed, and free of stains, pet hair, or odors.
  • Mugs: Must be unused and in original packaging.

3. Non-Returnable Items

  • Clearance or sale items are final sale and not eligible for return or exchange.
  • Items damaged due to improper use or wear and tear are not eligible for return.

4. Process for Returns

  1. Contact Us: Email our support team or fill out the return form on our website. Include your order number and reason for the return.
  2. Approval: Once your return is approved, you will receive a Return Authorization Number (RAN) and instructions on how to ship your item back.
  3. Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service.
  4. Inspection: Upon receiving the item, we will inspect it to ensure it meets our return criteria.

5. Refunds and Exchanges

  • Refunds will be processed within 7-10 business days after the item is inspected and approved.
  • Refunds will be issued to the original payment method.
  • Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery. We will arrange for a replacement or full refund, including shipping costs.

7. Contact Us

For questions or concerns about our return policy, please contact us at:

  • Email: 
  • Phone: 
  • Address:

We appreciate your trust in Fleur Biz and strive to make every purchase a great experience. Thank you for shopping with us!